Cadoola Casino Terms & Conditions

1. General terms and acceptance

These Terms form a legal agreement between you and the operator of Cadoola Casino. They apply to your access to the website, your account, any games you play and any other services made available through the platform. If you do not agree with these Terms, you must not use the website or open an account.

The website may also contain specific rules, instructions or conditions for individual games, payment methods, promotions and other features. Those additional conditions form part of these Terms when they are presented to you. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant game, offer or service.

You are responsible for reading the current version of these Terms before using the service. Cadoola Casino may update or amend the Terms from time to time, including where changes are needed for legal, regulatory, technical or operational reasons. The updated version will apply from the date it is published or otherwise brought to your attention. If you continue to use the website after a change takes effect, this may be treated as acceptance of the revised Terms.

The website is intended for people who are legally permitted to access online gambling services in their location. Availability of particular games or services may differ according to your state or territory, your location, technical restrictions and applicable law. You must check that online gambling is lawful for you before using the website.

2. Eligibility, registration and account security

To create and use an account, you must be at least 18 years old and legally able to enter into these Terms. You must not use the service if gambling is prohibited where you are located, if you are subject to a gambling exclusion, or if you are otherwise prevented from using online gambling services by law or an official restriction.

Registration information must be accurate, complete and kept up to date. You must provide information that belongs to you and must not register using another person’s identity, payment details or account. Cadoola Casino may ask you to confirm information about your identity, age, location, source of funds or payment method before allowing access to some or all services.

You are responsible for keeping your username, password and other account credentials confidential. Do not share your login details with another person or allow another person to use your account. You must tell Cadoola Casino promptly if you believe that your account has been accessed without permission, your credentials have been lost, or any account information is incorrect.

Unless the applicable account rules state otherwise, an account is personal to the registered customer. You must not create multiple accounts, operate an account for another person, transfer an account or attempt to avoid a restriction by opening a new account. If duplicate, linked or misleading accounts are identified, Cadoola Casino may review the accounts and take action in accordance with these Terms and applicable law.

Cadoola Casino may refuse an application, request further verification, suspend access or close an account where this is reasonably necessary for security, responsible gambling, fraud prevention, compliance, technical or legal reasons. Any decision will be handled in accordance with applicable requirements.

3. Games, wagers and promotions

Games must be used for personal entertainment only. You must not use the website for unlawful activity, commercial activity, syndicate play that is not permitted, or any activity that interferes with the fair operation of the service. You must not attempt to manipulate a game, exploit a software fault, use unauthorised software or interfere with the website, its systems or other customers.

A wager is generally treated as accepted when it is recorded by the relevant game or betting system. You should check the details of each wager before confirming it. Once accepted, a wager may not be cancelled unless the applicable game rules, promotional terms or law allow cancellation. If there is a technical interruption, Cadoola Casino may review the affected activity and apply the relevant game rules.

Game results are determined by the relevant game system and its recorded results. In the event of a clear technical error, malfunction, communication failure or other system issue, Cadoola Casino may correct or void affected activity where permitted. This does not limit any rights you may have under Australian Consumer Law or other applicable laws.

Promotions, bonuses, rewards and special offers may be subject to separate conditions. These conditions may explain eligibility, qualifying activity, expiry, wagering requirements, game restrictions, maximum permitted use and any other relevant limitations. You should read the applicable promotional terms before accepting an offer. If a promotional offer is withdrawn, changed or found to have been used improperly, Cadoola Casino may take action consistent with the published conditions and applicable law.

You must not abuse an offer, use inaccurate information, create accounts to obtain a benefit more than once, coordinate activity improperly or use a promotion in a way that defeats its intended purpose. Cadoola Casino may investigate unusual activity and may delay action while checks are completed.

4. Deposits, withdrawals and financial checks

You may only deposit funds using a payment method that is authorised for your use and belongs to you, unless an applicable payment rule expressly permits another arrangement. You must not use a payment method without the account holder’s permission. Payment providers may apply their own terms, processing requirements or charges, which remain your responsibility.

You are responsible for ensuring that deposits are made lawfully and that the funds used belong to you or are otherwise legitimately available to you. Cadoola Casino may carry out checks relating to identity, payment ownership, source of funds, fraud, money laundering, sanctions and other financial or compliance matters.

Withdrawal requests may be subject to account verification, payment checks, game rules, promotional conditions and applicable legal requirements. Funds may be returned through an approved method and may not always be available through every method used for a deposit. You must provide any information reasonably required to process a payment or confirm your entitlement to funds.

You should not treat your account as a bank account or use it to transfer funds between people. Cadoola Casino may refuse or restrict a transaction where it identifies a security concern, suspected fraud, an unauthorised payment method, an error, a legal restriction or other grounds permitted under these Terms.

You are responsible for understanding and meeting any tax obligations that may apply to you. Nothing on the website is financial, tax or legal advice. If you are unsure about the legal or financial consequences of using an online gambling service, you should obtain independent advice before proceeding.

5. Responsible use, privacy and account closure

Gambling involves financial risk and is not a way to make money or solve financial difficulties. You should only gamble with money you can afford to lose. Set limits for your time and spending, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other factors that may affect your judgement.

• Do not chase losses or increase your spending to recover money.
• Do not borrow money or use essential household funds to gamble.
• Keep gambling separate from bills, savings and other financial commitments.
• Use any available account controls, deposit limits, time limits, activity statements or self-exclusion options.
• Seek independent support if gambling is becoming difficult to control.

You may ask for help with responsible gambling features or request that your account be restricted or closed. A closure or self-exclusion request may limit your access, but you should also take reasonable steps to prevent further gambling, such as removing saved payment details and blocking access to gambling websites or applications. Reopening an account or ending a restriction may be subject to applicable procedures and safer gambling checks.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to operate the account, process transactions, verify identity and age, meet legal obligations, prevent fraud, provide customer support, improve the service and promote responsible gambling. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

You may request closure of your account, subject to any outstanding verification, payment, investigation or legal requirements. Closing an account does not remove obligations that arose before closure, including obligations relating to unpaid amounts, unlawful activity, disputes, privacy or compliance. Cadoola Casino may suspend or close an account where required for safety, security, legal, regulatory or operational reasons.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian Consumer Law or another applicable law. If you have a question, complaint or concern about the service, you should use the available support or complaints process and provide enough information for the matter to be reviewed. These Terms are intended to operate with the laws that apply to you and the services provided to you.